Refund Policy

Our Commitment

At LimeForge, we want you to be completely satisfied with our products. We offer a free tier for all our apps so you can test functionality before subscribing to premium features. If our premium features don't meet your needs, we offer a fair refund policy.

Subscription Plans

Free Plan

Our free plans are completely free and require no payment. There is nothing to refund for free plans.

Pro/Paid Plans

Paid subscriptions are billed monthly through Shopify's billing system. You can upgrade, downgrade, or cancel at any time through your Shopify admin panel.

Refund Eligibility

Eligible for Refund

• First payment within the last 7 days (100% refund)
• Technical issues that prevent the app from functioning and cannot be resolved by our support team
• Features not working as described in our documentation
• Accidental duplicate charges or billing errors
• App was installed but never activated or used (within 14 days)

Not Eligible for Refund

• Change of mind after the 7-day satisfaction period
• Failure to read or follow app documentation
• Issues caused by third-party apps or theme conflicts (we'll help troubleshoot though!)
• Store closure or change of business
• Requests made more than 30 days after the charge

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@limeforge.io or through our contact form
2. Provide your store URL and the email associated with your Shopify account
3. Explain the reason for your refund request
4. Allow 3-5 business days for us to review and process your request

Refund Processing

Once approved, refunds are processed as follows:

• Refunds are issued through Shopify's billing system
• Credits appear on your Shopify bill within 5-10 business days
• Refunds are applied as account credits toward future Shopify charges
• You will receive email confirmation when the refund is processed

Cancellation vs. Refund

Understanding the difference:

AgeVerify Specific Terms

Additional considerations for AgeVerify:

• We recommend using the free plan first to ensure compatibility with your store
• Pro features can be tested with a free trial (when available)
• If AgeVerify doesn't display correctly due to theme conflicts, contact support before requesting a refund — we often can resolve these issues
• Analytics data and settings are retained for 30 days after uninstall in case you return

Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. Chargebacks result in additional fees and may affect your standing with Shopify. We're committed to resolving issues fairly and promptly.